Rainier Medical Return Policy

Effective Date: November 01, 2025

Thank you for shopping and learning with Rainier Medical. We’re committed to providing high-quality podiatry supplies and education. Please review our policy below for details on product returns and class refunds.

1. Product Returns

Due to the nature of medical products, most items cannot be returned once opened or used for safety and hygiene reasons.
We can only accept returns for:

• Items that are defective, damaged, or incorrect upon delivery.

• Items that are unopened, unused, and in original packaging within 14 days of receipt.

To be eligible for a return, your item must:

• Be in the same condition as received.

• Include all original packaging, labeling, and accessories.

2. Non-Returnable Items

We do not accept returns or exchanges on:

• Sterile or single-use items

• Instruments or supplies that have been opened or used

• Custom or special-order products

• Clearance or final sale items

3. Class and Workshop Refunds

We understand that schedules can change, and we strive to be fair and flexible.

• Cancellations made 30 days or more before the class date:
  Eligible for a 100% refund.

• Cancellations made within 30 days of the class date:
  Eligible for a 50% refund.

• Cancellations made within 7 days of the class date or no-shows:
  No refund will be issued, but you may request to transfer your registration to a future class (subject to availability).

To request a refund or transfer, email customerservice@rainiermedical.com with your name, class date, and payment details.

4. Refunds

Once your return or cancellation is approved, refunds are issued to your original payment method within 5–10 business days.
Shipping and transaction fees are non-refundable, unless the issue was due to our error.

5. Order Cancellations

Orders for supplies may be canceled within 24 hours of purchase if they have not yet shipped.

7. Contact Us

For all return, refund, or exchange inquiries:
customerservice@rainiermedical.com